Returns & Refunds | Delights in Grazing | Fresh Food & Events Policy
Delights in Grazing (ABN: 39814685861)
Last updated: June 9, 2025
At Delights in Grazing, we take pride in delivering high-quality, fresh products to our customers.
Please read this Returns & Refunds Policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.
1. Perishable Products – No Change of Mind Refunds
Due to the nature of our offerings — which include perishable food items and fresh produce — we are unable to offer refunds or exchanges for change of mind.
Once a product has left our premises, it cannot be returned for hygiene and food safety reasons.
2. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, you must notify us within 12 hours of delivery.
We may request photographs of the product and packaging as evidence.
If the fault is confirmed, we will offer one of the following at our discretion:
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A partial or full refund
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A credit note for future use
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A replacement delivery (if feasible and timely)
We are not responsible for damage caused by incorrect handling or failure to refrigerate items after delivery.
3. Grazing Tables & Event Bookings
All Grazing Table bookings must be paid in two parts:
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50% deposit is required at the time of booking
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Remaining 50% balance is due 5 days prior to the event
Your booking date and time will only be secured once full payment is received.
Cancellations:
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5 or more days in advance → may be eligible for a 50% refund of the amount received
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Less than 5 days before the event → non-refundable
No-shows or failure to provide accurate event details may result in forfeiture of the full booking amount.
4. Order Cancellations (Standard Grazing Boxes)
Cancellations for standard Grazing Boxes must be made at least 48 hours prior to the scheduled delivery or pickup time.
In such cases, a refund of up to 50% of the total amount received may be considered at our discretion.
Requests received after this period are non-refundable.
5. Consumer Guarantees (Australian Consumer Law)
Our policy is in accordance with the Australian Consumer Law (ACL).
You are entitled to:
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A replacement or refund if there is a major failure
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Compensation for any reasonably foreseeable loss or damage caused by our products
If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.
6. Contact Us
To request a refund, report an issue, or ask a question, please contact our team:
Email: info@delightsingrazing.com.au
Phone: 0436 113 535
Postal Address: 11/29 Baxter Avenue, Kogarah, NSW, 2217, Australia