Privacy Policy | Delights in Grazing | How We Protect Your Data

Delights in Grazing (ABN: 39814685861)
Last updated: June 7, 2025

This Privacy Policy describes how Delights in Grazing ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from delightsingrazing.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal, operational, or regulatory reasons.

We will post the updated Privacy Policy on the Site and update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

We collect personal information from you directly, automatically, and through third parties in order to provide and improve our Services, process your orders, comply with legal obligations, and communicate with you.

Information We Collect Directly from You

Information you provide to us may include:

  • Contact details (name, address, phone number, email address
  • Order information (billing address, shipping address, payment confirmation)
  • Account details (username, password, security questions)
  • Customer support information (any details you provide when contacting us)

Information We Collect Automatically

We may collect Usage Data automatically through cookies, pixels, and similar technologies, such as:

  • Device and browser information
  • IP address
  • Pages visited on our Site
  • Interaction with the Site and Services

For details about cookies used in connection with our Shopify-powered store, see: https://www.shopify.com/legal/cookies

Information from Third Parties

We may also receive personal information from third parties, including:

  • Shopify (platform and store services)
  • Payment processors (to process your orders)
  • Delivery providers (to fulfil your orders)
  • Marketing and analytics partners

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: To process and fulfil your orders, manage your account, arrange for shipping, and handle returns.
  • Marketing: To send marketing and promotional materials (you may opt out at any time).
  • Security and fraud prevention: To detect and prevent fraudulent activity.
  • Legal compliance: To comply with applicable laws and regulations.
  • Customer support and service improvement: To provide customer service and improve our Services.

Cookies

We use cookies and similar technologies to enhance your user experience, analyse website traffic, and personalise content.

Most browsers accept cookies automatically, but you can adjust your browser settings to decline or delete cookies.

Please note that disabling cookies may affect your ability to use certain features of our Site.

Disclosure of Your Personal Information

We may disclose your personal information to:

  • Vendors and service providers who assist us in providing the Services (e.g., IT providers, payment processors, delivery partners).
  • Marketing partners to help deliver advertising content.
  • Government authorities or legal bodies if required by law.
  • Other third parties with your consent or where permitted under applicable law.

We do not sell your personal information.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no system can be guaranteed to be 100% secure.

Retention of Your Personal Information

We will retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under Australian privacy law, you have the right to:

  • Access personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your personal information (subject to legal and operational requirements)
  • Withdraw consent to marketing communications

You can exercise these rights by contacting us using the details below.

We will not discriminate against you for exercising your rights under privacy law.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

Children’s Data

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

If you believe we have collected information about a child, please contact us so that we can delete it.

International Transfers

Our Services are operated in Australia.

If you are located outside Australia, please note that your personal information may be transferred to and processed in Australia and other countries.

Complaints

If you have any concerns or complaints regarding the handling of your personal information, please contact us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au/privacy/privacy-complaints/

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: info@delightsingrazing.com.au
Phone: 0436 113 535
Postal Address: 11/29 Baxter Avenue, Kogarah, NSW, 2217, Australia